Voice for Telephone and Reception
Receptionist, telephone and call centre operatives are professional voice users and can use their voices all day, every day often under extreme pressure. For such a user the voice is part of the image – and livelihood too. The way in which Customers and Clients are greeted, information is transmitted and messages relayed is crucial to the success of any organization .
We have all heard about the ‘smile in the voice’ and the need for clarity but how is that technically achieved? Our interactive training package is designed to help receptionists, call centre operatives and all who use the telephone regularly to find, use and enjoy improved speaking skills. Sounds Right telephone Voice training will enable the voice user to discover:
- How speech sounds are made and produced
- How to articulate clearly and correctly
- How posture and placement can affect vocal energy and telephone clarity
- How to vary pace, pitch and phrasing to positively interact with the listener
- How to keep the voice calm under pressure
- How to take care of the voice and keep it healthy
- To avoid voice abuse leading to short and long term damage affecting professional well-being
Our training can be delivered ‘In House’ and to fit around your employees' work schedules. Support materials are provided to compliment your own ‘In House’ training and to reinforce the newly acquired skills.
"…the content of this training was excellent and was delivered in a warm, friendly and professional manner. Feedback was constructive and it really raised our awareness of how the voice can be used also how sounds are produced. We have a good team and working with you raised the spirit even higher."
Knights Solicitors LLP, Staffordshire